Where should I start describing this company? They operate like scammers. The company sells its products/services based on a number of lies and then lock you in with some ridiculous terms in the contract. Let's start with the installation. The initial payment was charged at £498 and the sales person tells you that the high upfront cost is for the equipment and the installation is free of charge. But, in the contract, it clearly says that the equipment is on rental and the initial charge is for installation. Now £498 for a 30-60 min installation is a ripoff. Now let's talk about the monthly subscription price: It started with a monthly charge of £29 but the prices are increased every now and then (not just once a year RPI increase). In about 2 years and 8 months, the price went upto £56 at which point I decided to cancel. When cancelling, I was told that I will need to return the equipment and I have an option of keeping it as an unmonitored system without any app support by paying a further £99. This makes it completely useless as there is no app notifications, nor any outdoor siren with the downgrade which renders it completely useless. Now, the sales person when selling you the shiny new service does not explain anything about the notice period after the contract expiration. The notice period is 3 months from cancellation date. On reading other reviews, I realize that it used to be 2 months. Why on earth they need 3 months notice? To do what? The notice period clause is written in some 10th section of a long contract which to me looks like a deliberate way of hiding this in small print. The sales person on the other hand would clearly lie that the contract can be cancelled anytime after 1 year not mentioning anything about the notice. And there is no physical copy of contract provided and the signature is taken in an IPad. There is an email sent after a few days with a link to the contract which too expires if you fail to read it in time. Now the service: Once, when the equipment was malfunctioning, they sent a technician after 20 days to fix it, which left my house vulnerable for 20 days and of course as expected there was no waiving off of the fee for that month for the inconvenience. How can we trust that they would send their guards timely if there was a break-in which they claim as their USP? Morever, try calling their customer care and good luck if you manage to talk to a person in less than an hour. My advice to you will be to stay away from this unethical company whose only aim is to lock you in and then keep milking your wallet. Once I got scammed by them, I also came across a BBC watchdog report on Verisure. Feel free to watch it on youtube by simply searching for "BBC watchdog verisure". I am left with no choice but to complain against them to trading standards or ombudsman. Seems like they easily get away with scamming customers and hide behind some shoddy terms in the contract.