ZERO STAR! STAY AWAY!!! DON'T BE FOOLED by Verisure You have probably seen fancy youtube adverts. Please be warned. I feel scammed by a security company! I opened my account in Feb 2022. I paid almost £700 for the devices/Hardware. I was told to keep it for at least 6 months and additionally before cancelling if I wanted to keep the device. At that time, I was told the subscription was for the remote monitoring service. In addition, I initially paid about £35 per month then it was increased to almost £60 per month and air decided to cancel it with the intent to keep the devices as I had kept the subscription for a year and half. Firstly, I contacted the customer service 3 weeks ago and I was informed the cancellation team cannot be called or connected to. They have to call you themselves. I tried over 2 weeks making several calls, Finally someone did last week and the call got truncated. She did not call me back despite knowing your company structure refuses to allow direct access to this team. Furthermore, she informed me that if I wanted to keep my devices, I had to pay another £99. I informed her that when the account was set up, I was informed my the Verisure agent that if I cancelled after September 2022, I did not need any further payments to keep my device and this was part of the reason I considered verisure. I have called the adviser who installed my system and confirmed this was the information I was provided with at setup and he agrees. Verisure makes it almost impossible to cancel a subscription. I look forward to hearing from your team and having a prompt resolution. Kind regards You have probably seen fancy Youtube adverts and discount promises. Please be warned. What an irony to feel scammed by a "security company"! I opened my account in Feb 2022. I paid almost £700 for the devices/Hardware and paid extra for two solar panels. They installed 2 outdoor cameras, an indoor still picture device and a smoke deterrent device. I was told to keep it for at least 6 months before cancelling if I wanted to keep the devices. At that time, I was told the subscription was for the remote monitoring service as payment for the devices was taken upfront. The option to keep the devices was a strong determinant in taking their offer only for me to find out the disingenuous behaviour and dishonesty of Verisure now. In addition, I initially paid about £40 per month then it was increased to almost £60 per month and now I decided to cancel it with the intent to keep the devices as I had kept the subscription for a year and half. Firstly, I contacted the customer service 3 weeks ago and I was informed the cancellation team cannot be called or connected to. They have to call you themselves. I tried over 2 weeks making several calls and after 2 weeks no documented attempt to reach me on their file. Finally someone did last week and the call got truncated mid conversation. She did not call me back despite knowing the company structure refuses to allow direct access to this team instead scheduled another random call for the next day. A few minutes after her call and receiving no call back, I called the customer service to ask to be connected back to her to finish the conversation and again I was told they don't allow that. During the incomplete conversation, she informed me that if I wanted to keep my devices, I had to pay another £99. I informed her that when the account was set up, I was informed by the Verisure agent that if I cancelled after September 2022, I ldid not need any further payments to keep my device and this was part of the reason I considered verisure. I have called the adviser who installed my system and confirmed this was the information I was provided with at setup and he agrees. Verisure makes it almost impossible to cancel a subscription. As if the above is not horrible enough, I was informed today when I called asking for an update that even after paying the £99 to keep the devices, I will no longer be able to see any video feeds from the cameras and the hardware will no longer function except a siren. I explained to the agent that I expected the subscription was for remote monitoring and I could not understand that after paying £700 for hardware which was calculated per item installed and Verisure asking for another £99 to keep the devices, they are shameless in telling me that the cameras would only be dummy devices. The agent happily told me that customers pay all these to keep the devices as "deterrent" even though you can no longer see what the camera sees. This appalling for a well publicised "security company" hiding behind fine lines of contract, unclear and frankly false information provided at installation. I understand I will not have remote monitoring but their idea is non-functioning devices even when you pay to "keep the device". Overall, excluding 18months subscription, Verisure has taken about £750 as hardware money including the solar panels upfront, asks for about £100 again to keep the devices and after all this £850 they offer non functional dummy cameras that would be "deterrents" If this whole horrid information was clear up front I would have run far from this company. It has been money wasted on Verisure with nothing to show for almost £2000 after 18 months of "paying for devices and subscription". Purchasing ring cameras would have far outweighed the money wasted on Verisure. From my experience, I consider them summarily a dishonest company no one should be doing business with. In between the 5star reviews here, you start to see a trend similar to my experience. I regret not researching them on Trust pilot before getting into any agreement with them. If you consider all the above acceptable, no one should blindly be fooled into taking up a contract and make an informed decision.