Just like Freda Ou - I can confirm that Verisure is running a racket for clients who wish to cancel. I canceled 7th of July by email and expected this would be the end but apparently, invoices continued to be raised and I must speak with a "manager" in order to process my cancellation. expect they never called and instead I received 5 calls on different days from robots that rang got 2 minutes and then connected confirming "This is verisure regarding your recent issue" Then it said Please holds and after a minute hung up. I had initially suspected this was a racket when they attempted to declare that they called me twice on occasions I had decided to block the number. They even have a process with their customer service team where they talk through how to unblock the customer service number. Customer service is indifferent and rude, they don't care, and they treat you like you should just put up with it. This needs to stop but there doesn't seem to be a body to report them to. Be prepared for stress when it is time to cancel
8 months ago
Verisure UK has a
1.4
average rating
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295
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