Alarm was randomly triggering and the live camera stopped working. this was compounded by a rude engineer ( has visited previously) who just wanted to refute everything I was saying because it appeared he simply did not want to be here. Reason for the alarm trigger was originally given as moving branches. We moved the plant pots and cut back the bush. Then the trigger was bright light. Thus alarm has been in situ for many years ... but bright light is suddenly an issue? The sensorr has moisture inside but the engineer did not want to even take a look - just blamed i on the branches. then said it shouldn't have been mounted there - so i questioned why the engineer had installed it there. He argued that the bush couldn't have been there and when I said it had always been there he said that I knew better than him. Well in fact I do as I own the property and can confirm the bush would have been there when the Verisure engineer fitted the sensor. The reason for the live camera not working was that I had changed my broad band and had a new wifi. I could not connect the camera to the new wifi and apparently it is not something I can do but has to be done by Verisure. First I have heard about not being able to switch wifi for a device and needing to call out an engineer but so be it. I did try and explain that when it was working the image was black and all I could hear was sound. Did he bother to discuss with me - no. So none of the issues fixed and I had to ask him to leave as he was being pretty rude and his demeanour was completely negative. I have also asked for some devices to be removed as I don't see their value. I am out of contract, but supposedly as the device was part of a package I have to pay £80 to remove it. Its basically unscrewing it from the wall and removing it from my plan. In reality, they offer the discount and then try and tie you in by making it too costly to remove so you end up having to pay for it beyond the contractual agreement. Be very wary if you sign up to a package offer - it is nothing of the sort and I am sure this needs investigation under consumer rights law (which I will be following up on). Needless to say I will be cancelling and finding a different provider - although this also means providing 2 months notice - so they squeeze a little bit more from you. If you are reading this, great. You are doing your research and can make an informed decision. Personally I would not recommend that you run for the hills - or at least look at an alternative supplier or maybe not your own system