I was burgled while having Verisure alarm. The alarm triggered from the back entrance and a person walked in. The monitoring centre staff took the pictures and didn't even notice the open door and marked it as safe. They didn't send any security as they advertised. I have been with them for over 3 year with business and home. Now when I needed them they were useless and ignored the alarm. I've asked for the image taken on the night but I'm given the excuse that due to GDPR they can't share images of my own property. They won't answer my question of why no one noticed the door left open while the alarm was left active (complete silence) They want to resolve the issue by advising me to buy more security from them by adding live cameras. Shameless people keep going on upselling. Great reviews if nothing happens to you but reality kicks in when an incident occurs. They won't even cover the damages. Avoid and use a professional company.