My advice is do not sign up. The prices are not transparent. 2 chaps were in my home going over ( and over) the products/service for hours, I live on my own. On the face of it it seemed quite good. Seen the adverts. I read the documentation BE AWARE ( I wish I had been) the set up and connection fee which is what you pay for there and then DOES NOT include the equipment. I was lied to by the sales rep and told this does. When you cancel the direct debit for the monitoring service they remove all the equipment as well unless you pay a further fee £99 + de installation costs. I feel totally misled...... please learn from my mistake . The rep was dishonest, the whole thing is misleading. It's not what it seems, you have been warned, I wish I had been. Lost alot of money. Oh and by the way the rep gives you his direct number. I signed up in September, his number is now unobtainable, funny that. False promises and not price transparent. Fees will go up each year. It will cost you. As advised dont sign up. Goodluck