From your pushy sales team to the customer service – mis information and lack of regard for your customers. We had one of your pushy sales team at our door flogging a 007 James Bond style alarm system following a series of incidents at our home. We were intimidated by not 1 but 3 members of your team that were “in the area” We were reassured that there weren’t any penalties for cancelling our contract anytime and we could then use the cameras without the security guard, fogging and internal cameras. When we called in October 2022 we were advised that if we cancel we still had 3 months to pay for the system we have never had to use. This was not advised at the time of signing up. We then cancelled our Direct Debit with you and started to receive letters advising we owed 2 moths payment. When my husband tried to pay this today he was told it was over £100 we had to pay, only when he advised that this was incorrect did the agent say “sorry sir – yes its £99” We have now been advised that you are now going to come and remove the equipment. When Mr Peters advised that when sold we were told that the cameras were ours he was told no you own everything. So not only are we going to be left with holes where the equipment was installed we are back to square 1 with no cameras !!!!!!! This has to be the worst company and customer service I have ever had the misfortune of receiving and will endeavour to spread the knowledge on social media, to friends and anyone who thinks it’s a good idea to use your company. I expect to hear from you regarding the above ASAP !