It's been a scam from start to finish with Verisure. We were in need of protection for our house after being broken into. Their sales guy came to our house whilst the police were here. We paid nearly £300 up front for everything as per what the sales guy said to us in person, we now owned all of the products in our house. He also agreed to us paying £30 approx every month with no limit. He also said we can cancel at any time with no penalty. Now it turns out you pay the £300 upfront for the guy to just come and install it. That's an awful lot of money for a couple of screws and 15 minutes of someone's time. They also increased our monthly fee by more than £10 WITHOUT any notification. We raised a complaint with them in October and still have NO response. It is now nearly the end of January. Everytime we spoke to them they were demanding £99 to take away all of our items Including the free doorbell that was part of the sign up incentive ontop of a cancellation fee. They ignore our complaint, everytime we mention it they say the previous person didn't log it even though their calls are supposedly recorded. They keep harassing us demanding payment but ignoring the complaint. It's outside of the FCA and government regulations now for how long a company has to solve a complaint. I requested all of our call transcripts on the 10th of January so I can proceed to the FCA with a complaint and they have not even acknowledged that yet sent me an email on 15th. I replied to that email again asking for Transcripts and today they emailed me to say they haven't not received a response to the email they sent on 15th so are passing our debt to debt collectors. I have the email thread. STAY AWAY FROM VERISURE. You can buy cameras and a harddrive off amazon for £150.