I have been a customer for verisure just over 2 years. My company has a perks contract with Verisure where I would be entitled to 75% employee discount. I was browsing through my invoices just last August only to findout the company discount hadn't been applied. I also made a request to have two additional cameras which would cost me £80. The lady only the other end confirmed the current status and said no discount had been applied when Arlo was installed because the bell was free as a promotion. I flagged this up through my company and £180 was refunded finally after so many calls to the Verisure - Not too sure company. I also advised Kris Teasdale resolution manager who was dealing with my case regards address on invoice not correct and direct debits collected on time. No one until of now corrected the address technically I should be refunded of all monies collected by verisure. The saga continues: On 23 November I reported Arlo not working due to a new router. No engineer turned up and my vehicle was vandalised , I rang the police and all details were forwarded to Verisure. I didn't have no engineer visit me the excuses I have received were: Engineer can't attend due to technicalities, engineer sick, engineer getting delayed no show, engineer sick and shortages of technicians. I finally asked Verisure to remove their equipment due to my property being vandalised and the fact they failed on their service and customer safety. I advised them this is frustrating as I have until to date called them 50 times in 3 months . No one until now has come up to remove their equipment. I spent £219 on two cameras on black Friday ordered from Ring. Amazing piece of kit with wired flash light motion sensor, distress alarm and audio too , only for £8 month fee which is to have the recordings stored with Ring. I have been paying verisure over £32 a month not worth it I tell you for nothing . I cancelled my direct debit last month I am prepared to go to court. Up until now from my last call made this year no one has bothered to contact me nor jot a few lines down. Their equipment is still on my premises I have given them till end January or I will dispose and destroy myself. Verisure were notified I am frustrated with their services as they are incompetent of a fair and safe delivery. One spends all time contacting Verisure. They have no proper complaints procedure other then an auto reply nor are they assigned to any ombudsman. Please do not use this company nor their equipment especially would not recommend these cowboys. They are failing drastically and if anyone can send us feedback with regards to the latter , most appreciated .