Verisure customer service never made me feel safe or secure. My experience with Verisure was awful from the very beginning. Firstly I believe I was misled by the installer who made me sign a contract on the spot on his tablet, without even attempting a brief explanation of certain clauses of the contract written in very small fonts and large paragraphs which are impossible to read fully as you can imagine. Additionally, I found that the quality of the video from the devices was extremely poor. Never really understood why is there no camera installed on the front door included in the package? Furthermore, a fault had been erased within a device, and the system was not functioning properly. Despite the fact that an engineer was supposed to come, they didn't, so the bills continued while the problem was still present. Unfortunately, I lost my job a few months later and requested to cancel my subscription to Verisure. Interestingly, my Verisure payments increased ridiculously, and I needed to decrease my monthly spending. It was from this point onwards that I had to deal with the ruthless Verisure Customer Service. Please refrain from joining Verisure at any cost. In my opinion, there are much better companies out there offering a friendly, fair, and high-quality service, at a much lower cost. It is a large company that is growing somehow but based on my experience, I am convinced they have zero interest in individuals. By far, Verisure provides the Worst Customer Service I ever encountered. It is also worth noting that I am not the type of person who complains often, so that says a lot.... Do yourself a favor and avoid Verisure. It would be in your best interest.