Thank you. This is what I just posted in Google Review: "The enveloppes that they forward our letters does not, most of the time, glue properly (like if they have bought cheap batches of enveloppes). Most of them have worn out glue and are delievered open. In one case one enveloppe reached me totally empty because the letters it included had fallen off on its way because of the worn out glue. Twice I had HMRC correspondences of another company forwarded to me by mistake. When I emailed VV - there was a muted silence; not even an apology. I had to look out for the poor addressee and arrange to forward it. My contract copy has never been posted back to me despite my email to Skevi. Emails are also not answered. The service is bad and the staff are really careless."