Rubbish rude customer service . Bought vax cordless with extra tool kit on 26/1/19 stopped working after one use battery wouldn't charge. Phoned on Satuday only the online chat was available and the sales department to sell product. I was told to return everything in the original package which I did. Tool one week for the return label to arrive. Another week for the vax to arrive without the tool kit. Phone and was told them that I was not happy with the service. I was by a rude manager to either have the tool kit or my money back which would take 14days. Tool kit should have arrived today 22nd Feb by royal mail. Phone midday and was told that it should definitely arrive by 6pm still waiting. Very quick to take your money on the Saturday sales line. But only chat line on Saturday.