Cheap service and Products with Incompetent and rude staff !!! Vax are probably the worse company to deal with when it comes to faults with your machine... which due to the cheap nature of the products you will get. Staff are rude incompetent and frankly the company has so much internal issues and fraud happening that they are blaming their customers. They have even deleted my post from their facebook. What have they got to hide????? J If you complaint to the CEO you will get a rude reply form the director of sale called Carole Edwards who would misspell my name and sound frustrated and rude. She will claim that I was trying to commit wrong in her words “fraud” when probably it’s one of their own internal staff replacing products without the knowledge of the customer? So below is the reply I got after emailing the ceo and stating the staff was rude and incompetent on the phone: Thank you for your email to Mr CEO which has been forwarded for my attention. I am aware of your complaint as Alison the customer services manager advised me that they had provided you with my details for your escalation. We have fully investigated your compliant and completed a full audit of your account. Firstly, all contacts are recorded included chat transcripts which on verification of your details are attached to the account. Your original Vax U91 -MA –B Serial number: V-129039-02******** was purchased on the 17th December 2012 with a 6 year warranty. You contacted us in July 2016 to report that the machine would not stand up. Under warranty we replaced your U91 –MA – B on 2nd July 2016 Order Number: 1501***** with a U85-AS-Be Serial Number: 1113708817011******. You were advised that the warranty from your original machine and any remaining warranty transferred to the U85-AS-BE. You contacted us again in May 2017 to report that the U85- AS -Be Serial Number: 111370881****** had no power. Under warranty we replaced this U85-AS-BE on the 5th June 2017 Order Number: 150***** with a U5-AS-Pe. You contacted us on 19th June 2017 chasing Order Number: 150****. This order had been returned to sender –Vax by the courier. We re-ordered a replacement machine U5-AS-PE. on the 19th June Order Number: 15021*****. You were advised that the warranty from U85- AS -Be Serial Number: 111370881*****was void and any remaining warranty transferred to the U85-AS-PE. You contacted us yesterday 22nd October 2018 to report that the U85- AS – BE -Be Serial Number: 11137088170********had a whistling sound. Firstly the whistling sound is indicative of a blockage and can be resolved by general maintenance and replacement of your filters. However, you have fraudulently claimed against a product that you reported as having no power and was replaced in good faith. On listening to your call from yesterday, I can confirm that the call was handled professionally and T was polite advising you of the escalation procedure. At no time was he rude and neither did he state that the CEO would not be interested in your complaint. Your complaint is unfounded and your comments on the type of people working here disrespectful. Our customer service team are honest and hardworking and here to provide support for genuine customers . Your Vax warranty is a discretionary gesture by us the manufacturer and our relationship is based on trust and respect. Your claim against the product U85- AS – BE is fraudulent and as such that we will not provide any further warranty for your products and as such we take the decisions to end our relationship with you. Yours sincerely Carole Wdwards Director of Customer Service