I bought the vax Blade 3 with high expectations. It became clear very quickly that the battery would only run for 20 mins despite what they claimed I their advert. I rang customer services and was basically told that is right, and “does it work?” As I confirmed that it did they said that I didn’t have grounds for complaint. Now the battery has totally died. I can’t get any support online and am reluctant to ring given my previous experience. I do not want to spend any more more and a very mediocre product. I would avoid vax battery products, their customer service and abandon any hope of getting any kind of support.