Ordered my items and when they arrived they were both faulty! One had the taste of burnt cotton and the other had leaked in its packaging I contacted them on 10/11 to which they replied on 13/11 and pleasantly I was surprised as they offered a replacement straight away. I was informed replacement products would be sent out and then on 15/11 they messaged advising they don’t have one of the products in stock and advised me to chose another flavour I picked a replacement which was cheaper than what I bought and didn’t ask for a refund of the difference or anything as I was happy with the solution provided However it is now today the 20th of November and the product still hasn’t been sent out and the tracking number still shows as it is with the sender Now I was happy initially provided but it does not take 7 days from last contact to still not have sent products out which are in stock. I have heard nothing from this company for the past 5 days and still no update on the delivery! Honestly! I feel like they let there customer service go as soon as I gaslighted them advising that I give them a 5* review on the back of a happy resolution they provided on the back of faulty products being sent out (photo evidence provided to store) So all this time later and I still haven’t had my replacement product and no further contact from Vaper Shop. Started of really well and went down the pan real quick.