Very confusing so far. I was given a quote and accepted it. Then more money was taken from my account because the national database was giving mis-information (which I explained). I was advised to contact previous insurer to remove (which they did), but am having difficulty getting back the extra money taken. 24 hours later I don’t have a receipt for the money taken or a policy. I have received countless useless emails from them, have just spoken to them to see if I need to do anything more, and was told (after being on hold for ages) that the documents would be in my junk mail. They are not. All in all. I haven’t a clue what is going on.