It isn't that Van Compare have poor customer service, but that all insurers rip off even well behaved motorists. I've been driving since the late 1980's and have never made a claim. I have been van sharing for some years, being kinder to the environment in doing so, and last had my own policy, with van compare 3 1/2 years ago, and have been a named driver on another van compare policy since. Now that I have to take out my own policy again I am being effectively fined with a policy more than double what I should be paying as I have lost my 9 years no claims. This amounts to more than I pay for gas and electricity per year! You'd think Van compare would do something about this unfairness, but they say their hands are tied on this as they are just the brokers. If we want to encourage people to van and car share to reduce emissions, the insurance industries urgently need to change their policies on this. Meanwhile this particular customer feels shafted.