Absolutely terrible service, I guess they advertised a car that was never available at that price, they used delay tactics, by the end of the process I had chased by email in excess of 20 times on top of numerous calls, they did the credit search, I provided all details within minutes of being requested, the credit search apparently took close to 2 weeks, I have a excellent credit score & then they told me the monthly costs had gone up from £254 to £343, but as a gesture of goodwill they would look for a alternative car, but it wouldn’t be the make or model that we wanted. They have no complaints department, they have no customer service attitude, in fact they really don’t care. They never told me it could take this amount of time, they never told me there was a chance the car price could increase & now the manager that I have spoken to gloats how they refuse to remove the credit search from my credit file. I wish I had never come across these cow boys, the very worst company I have ever had any dealings with, luckily they are answerable to the Financial Ombudsman, so as Vanarama do not have their own complaints department, mine is now logged with the FO!!