My wife and I decided to take the seemingly amazing EV deal from Vanarama with free insurance and a free charger. The experience started off well but soon disintegrated. Firstly, the insurance takes up to 10 working days to return emails. The Insurance then did not accept the NCB even though proof was given, the frustration was increased as we received 1 line responses, 4-8 days after sending documentation\replies. We have had to arrange our own insurance as we only received responses after delivery of the vehicle, making the Vanarama deal less competitive to other leasing companies. Charged EV not letting us know the charger would not be installed on time, and we are still awaiting the charger or any kind of notification of installation. It's been a month since the application was submitted. Charged EV not communicating with us re delays. The dealership delivering the vehicle arranged an AM delivery and only arrived at 4 pm. I was booked for surgery, and we needed to make alternative transport arrangements due to this delay. This added further cost to us even though we planned efficiently. We were not offered an alternate day and we twice communicated we could not do PM and were assured this would be AM. We later found out the Dealership was late because of the incorrect licence plates being on the vehicle which they drove from the midlands to Cambridge. Wonder if this is legal? The Vehicle was delivered with an error, and we were told to take it to a dealer to repair. When contacting the call centre, we were informed we might need to pay, by Hannah, as we had not taken out the Vanarama maintenance and service plan, and there is nothing Vanarama can do about that. Unacceptable when only taking delivery of the vehicle. While under the knife (literally), the delivery person then showed my wife the inside and outside of the vehicle and asked if she was happy to accept. No test drive, no further inspection and certainly did not take her through the questionnaire which he completed himself on the iPad giving himself 10/10 and ticking everything else off without asking her any questions, only saw this after receiving the emailed form. We were then told to drive it and it will be fine by Lauren, and it will be covered under warranty. We called and were told an escalation manager would contact us within 6 hours, this did not happen. The escalation manager has to date not found a resolution and the last email from Connor was the 19th of October telling us he will have a meeting with the insurance team that day and get back to us right after. I wonder if the finance companies are happy with us giving a faulty vehicle back to them at the end of the term? I will keep all the evidence of reporting this and give it to them when asked. Vanarama has made our first leasing experience terrible as they have done nothing to assist and support. This has caused more of a headache than an enjoyable experience.