I'm new to the van conversion scene and this was my first purchase. I bought the boxer 2 side windows package with trims and fitting kit. Parcel arrived in good time and was packaged well. Windows look to be a good product, just as advertised. When fitting, I was missing the second trim and second fitting kit. As instructed, I did check the windows for damage but didn't check the bits and pieces. My mistake. When I emailed the support team, they responded quickly, which is great these days. But I didn't get the impression they were going to replace the parts any time soon. After a few emails of questions like did I check the box properly, I just purchased them locally for ease. Sadly that seemed a satisfactory outcome for Vanpimps, case closed. So in conclusion, good product, fast delivery, not so great aftercare.