One of the worst companies I have dealt with as far as customer service goes. As soon as something went wrong with the products I bought they didn't want to know. They never returned phone calls as promised and ignored emails and letters. From the initial order things were difficult. Their website promised next day delivery which, in reality, they had no hope of achieving. Missing parts and then the product failure within just 2 months followed. Luckily direct contact with the manufacture resolved the issue but Van Demon, as the retailer, would not help. If everything goes smoothly they are probably fine but as soon as there is a problem you are on your own. I would definately not use again and would advise you to look elsewhere.