Problem One. Domestix charged me for a repair plan on a vacuum cleaner they have now told me cannot be repaired. I have paid nearly a hundred pounds for nothing. Problem Two. Domestix will not count the money already taken against the cost of a replacement, as is common with such plans. Problem Three. I waited in a whole day for the service engineer to arrive, he did not. He went to the wrong house. I got no phone call, and I ended up having to call the office to complain. Problem Four; at the repeat appointment, the engineer insisted on using a two hour parking permit, (mine,) before entering the house and having a five minute conversation. I would certainly not recommend this company to anyone. Avoid!