Your very nice salesman/engineer, Jake, came around to repair our Dyson hoover. He said the motor had gone and we could get a reconditioned one for £150. I paid a £50 deposit. Three weeks later when I'd heard nothing further from him or Domestix. I phoned up to inquire about our purchase. It could not be traced by the young man on the phone. He said that your manager, Emily, would follow it up and phone me back the next day. She didn't. Some two months after our original order Emily phoned with a breezy message (no explanation or apology) that our Dyson is now ready for delivery. I phoned back and explained as we had been waiting approx, 2 months without a hoover we went out and bought a new one. I demanded our £50 deposit back. Emily said she would return it (it arrived back in our account the next day) but there was NO apology, explanation or attempt on Emily's part to do any sort of customer relations to maintain the goodwill of your company. Bizarrely, after all of this, the Dyson was still delivered the next day!!! So Emily had not even bothered to cancel the order with your own driver. We have received an appalling level of service from your company. Never again will we use Domestix. [You did ask!]