I Had a problem with delivery, and there was no phone number or chat service, just a delayed response email or postal address service from USC - do you know how frustrating that is?. The issue with Hermes started in the afternoon when I received a text (Hermes) 'hope you enjoyed your parcel as it has been delivered' - confused? As I'd waited in all day and still no delivery - so this text made no sense. I range Hermes, who passed the buck to USC to raise a missing parcel complaint. Humm please understand at this juncture, like every other company including top security passport office! I needed to speak with someome, as I needed my parcel that day, rather than waste time rearranging another delivery address. In any case I snail-mailed over an email to USC, some hours later Hermes delivered the parcel but still no response from USC not even a holding response to confirm receipt of my email. Nope would not be using the site again nor recommending anyone else to do so. The site is fab, has plenty of bargains but with no phone number or chat I have no faith in issues getting resolved in a timely manner. BTW chatbots are a simple solution.