I discovered Urban Village after registering with a very useful website "GetAgent" who sent me a list of local High Street estate agents, rated according to their past performance. I chose Urban Village because it was extremely local to the property that I was selling. Urban Village sent me clear documentation concerning their Sales Terms and Conditions which included their fee which I thought was reasonable. The whole process from arranging the valuation to finding interested buyers went smoothly. The Urban Village team, behaved in a very professional way; communication was good by email or phone, and any queries I had were acted upon within a very reasonable timeframe usually the same day. I found it helpful to be allocated a named person to assist with the sale (Suzanne), who was the first point of contact with any matters I needed to discuss. Rachel was also helpful at the office with my queries and passing on messages to her colleagues. The conveyancing did take a long time to complete before contracts were exchanged but this delay was was caused by circumstances beyond the control of Urban Village. Overall I have had a very good customer experience and would recommend Urban Village to friends and family.