I did an 2 orders on The 27 of January, a discount code was available but was not working with not information on the terms and conditions, before I did the orders I call customer service to get information about it, the person on the phone didn’t know why the code was not working and advise to use and other one that was not working either because of that the person advise me to wait for he to call me back, on the call back the same day he said “You can process the order even if is showing full price I’ll update the information on the system and you will paid the price including the discount even if is showing you full price” so I did 2 orders, (I been dealing with this since the 27/01 I been replacing emails asking the same questions, nearly 65 emails in total)I got an email on 03/03 telling me that in 3 working day I’ll have the money back, on the 11/03 I sent an email updating the situation because once again noting happens and I still waiting, this is not a refund is my money that I paid extra following the advise of you own customers service, on the 18/03 I got a text by messenger that said “this will be treat as a high priority because is going for so long” is 24/03 and nothing still happens