Urban Outfitters Reviews

3.25 Rating 12 Reviews
58% of reviewers recommend Urban Outfitters

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
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"The item was exactly as I expected and it arrives on time too"
Posted 2 months ago
"My door number was left off my shipping address. I emailed and messaged on Facebook immediately but was told it could not be ammended. I was told I would have to cancel and reorder. This would be fine, but I used a black Friday discount code. The customer service representative said that they would not honour the discount code for the reorder even though it was their error. Just not acceptable"
Posted 3 months ago
"Absolutely discusting, I will never be shopping with these people again, I question their integrity... I have been chasing an order, they told me it had been delivered, it hadn't... So I was concerned it may have got lost in the post... I can't get through to anyone then eventually I do, they tell me my order hasn't been dispatched, so I was relieved today to find I have an email saying my order has been dispatched... But when I try to track my order with the number they have provided... I find the order has been delivered in 2017, telephone Royal Mail and they confirm that this is a very old tracking number...a wrong number. I didn't place the order until November 2018..... Alarm bells are ringing. I would normally say it's most likely human error, but with all the other problems iv had with them, I am slightly worried now. Now going to ring my bank to investigate.... From personal experience I shall avoid this company in the future. Not been a veryy good experience at all.... Xmas present for my daughter, just hope I can obtain a refund, but with not being able to get through to anyone at the customer services by phone or email, I doubt I will have much joy with them..."
Posted 3 months ago
"Easy to check out and the different sections make it easier to browse throught the webpage."
Posted 3 months ago
"Fantastic choice of gifts for teenagers and also able to deliver to an alternative address! Great birthday and Christmas presents purchased! Good reliable service."
Posted 4 months ago
"quick delivery, refund in store available, free returns"
Posted 4 months ago
"They always have exactly what I need at a reasonable price. Usually there are great sales too, and the selection (sizes, colour etc.) is amazing. I can also always count on them for fast shipping!"
Posted 5 months ago
"the order came quickly and was very easy to collect in store."
Posted 6 months ago
"worst customer service. sends defective item and won't return!! very bad attitude as well. stay away."
Posted 7 months ago
"Great products, easy check out and speedy delivery service. I purchased some fragile items and was a little concerned that things might arrive damaged but everything was packaged well and was delivered in one piece."
Posted 8 months ago
"Disgusting service, never order from these people."
Posted 4 years ago
"Why am I still surprised by the horrid customer service at urban outfitters online? Remind me never to shop there again."
Posted 5 years ago
Urban Outfitters is rated 3.25 based on 12 reviews

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