This is an honest review of what has just happened to me. I booked a massage using the app for 0800am this morning with specific notes to arrive promptly as i have other commitments. At 0800am i get a call from the offices to say the therapist is running late and can get there for 0830am which unfortunately is no good as i need to be somewhere else. So they refunded me but stated on their app it was cancelled at my request, which is not true, it was cancelled because the appointment could not start on the time booked. I complained on the app and nesta was kind enough to credit my account with a free massage. I gave some feedback that the maasage person should message or call me to state they are running late etc. But not at 0800am as its too late for me to go elsewhere. He explained that their offices left messages with the therapist but their phone is on silent and they did not pick them up. The false information on my past booking on the app still incorrectly states i cancelled the booking which is blatantly wrong. Whilst i am on chat, the therapist rings the doorbell and i tell her whats happened and she says the offices told her to turn up for 0830am. She said there is a problem with the app and systems not allowing notification. Then nesta says do i still want the massage? The therapist is disappointed and distressed, so am i and the whole point of this type of service is relaxation. I'm not about to have someone massage me when all parties are clearly distressed and disappointed. I appreciate the free massage but whats disappointing is not being told the truth by the offices of what has really happened. Is it the therapist error? Is it a system error? Is it an app error? Is it that the office should have rang the therapist? Having someone ringing on your doorbell, obviously distressed, apologetic and clearly there is some miss communication somewhere puts me in an awkward position, as this is my home and she wanted to give me a massage and feeling why i don't want and distressed. I don't want to upset anyone but also i have paid for a service at a specific time and i communicated my cancellation at 0800am when the offices rang me. I booked this to relax from still shoulders, neck and stress. I can honestly say that right now all my pain is much worse and wish i never booked this, as i did so by downloading the app at about 0500am this morning and making a first time booking for what they recommended a 90min urban massage. I am unhappy and now i go on to a busy day with lots of tension from the outset.