Ordered a back up battery, and paid for next day delivery as it was needed urgently. Received confirmation emails but the item wasn't delivered - we had to chase up several times and it finally turned up over 2 weeks later after our IT guy complained on the phone. No refund of the next day delivery surcharge was made. Sent several emails over the course of 2 months asking for the next day surcharge to be refunded and they haven't replied to any of them. Last email said we would have to start leaving negative reviews if they refused to talk to us . Here is the first one .......