AVOID this company like the plague! I ordered a replacement battery for a UPS on 3rd December 2023. I wasn't a in hurry so I opted for free shipping with up to 21 days delivery. However, my credit card was charged immediately upon receipt of the order. Nothing arrived for several weeks and I contacted them on 12th January to enquire about it. They said they were closed over the holiday period, so there would be a "slight delay". I was then out of the country for several weeks, but nothing arrived while I was away. I contacted them again on 23rd February to cancel the order and request a refund. Three days later I received a reply asking me for my bank details so they could repay me. My scam radar was now flashing red, so I refused to do this and decided to dispute the card transaction with my bank, who credited my account the same day. So, 3 months later I have got my money back and am now looking for a reputable supplier.