This company seems incapable of managing a simple ordering and delivery process, receiving an order is one thing, but providing updates via email seems beyond them. 28 days of an order with no status change, followed by no responses to numerous emails over a further 2 weeks, has left me with the impression that my business is not needed. I've tried cancelling by email with no success, but eventually found an option in the website order status, I then find out it will take 21 days to refund me and woe betide me if i have the audacity to contact them before that period is up. Like others I've tried contact by phone only to be told by the receptionist, they'll call me back- nothing. I've subsequently looked up the reviews on trustpilot - my experience is not unique.