I called into the Croydon branch to have a puncture repaired to the rear wheel of my motorcycle, when I checked the completed repair I saw that there was still a massive hole in the tyre? I have had enough tyre repairs to know that the rubber stem from the mushroom plug should be cut flush with the surface of the tyre so future tyre wear is even, what has happened is the rubber stem of the plug was just pulled off or stretched and cut causing it to be too short. I raised the matter with John at the desk who was utterly disinterested and said Naw it's ok Mate...! Disappointing as I bought a set of tyres from them, I will not be going back.