After suffering a kind of limp mode last Saturday I took my car to the Ipswich branch, where I have been regular customer for several years for tyres, MoT, servicing. I arrived before opening time but, even though not officially opened, Julian, the Manager, very quickly introduced himself and asked how he could help. I explained my situation and immediately he and his team began an investigation to establish the fault, which included connecting their diagnostic device to see what was what. I was happy to wait, since this was a Saturday morning, and I had to be in Dover the next day and London on Monday, so having a car was vital. After their checks, Julian reported that the 3rd cylinder injector was faulty, but that whilst he could fit a replacement he could not then re-code the car, as that would need to be done by a Mazda dealer. The nearby dealership did not have a servicing team in on weekends, and they suggested I make an appointment on Monday...! On hearing this, I started looking around for a hire car but, being the start of the busy holiday season, everyone I tried had no stock. Whereupon Julian rang a car hire friend of his in Colchester who confirmed that they had a car available. Julian then offered to drive me there (about 14 miles). Luckily, in the meantime, I'd found a car in Ipswich from the last car hire company to be tried. Again, he offered to drive me there but I declined, as it was very obvious to all customers there at the time, that he was very busy. Nevertheless, he offered to keep my car until I could get assistance from Mazda on the Monday upon my return from London. His kindness was all in the name of "customer service" and all I can say, other than thanking him wholeheartedly for his genuine customer service philosophy, is thank goodness for people like Julian in this world, as for sure, they make us feel like real people, rather than a cheque or a number. A man with first class values and principles. Much appreciated Julian, thank you.