I was looking to translate some documents and I clearly mentioned several times that I want my grades to be converted from Romanian system to English system and I've been told that is possible. In the end, I didn't get the grades as I asked so I ended up wasting £186 for nothing... After that, I've sent them an email asking if they can complete the translation and I didn't even get an answer so I had to call them. The guy that was dealing with the complaint was very loud on the phone and he didn't even let me finish what I had to say. He blamed everything on a miscommunication which they don't assume when I made sure I specified that at least 5 times.