Avoid this company Brought a hover board from UKSegboards for my daughter and to be fair after waiting nearly three weeks for it to turn up and having to chase the order no issues, the board beeps regularly and requires it to be restarted, not what you expect but does work! My younger daughter then decided she also wanted one, so ordered another and actually turned up within a week. However, the first time my daughter stepped on, it vibrated uncontrollably flung my daughter to the floor, wouldn’t go near after that. I can also reproduce the fault when putting pressure on one side of the board, which is the sort of thing you have to do! Called Segboards UK and emailed, customer service is shocking. Eventually got an email asking me to reset the board, which I did but on restarting same again and actually hit a chair and caused damage to the board. After numerous calls and emails over the course of three week arranged for it to be returned and requested a full refund, they contacted us a few days later and said that had fixed the issue and would not give a refund as the board had damage, even after they agreed that the damage had been caused while doing the reset. They eventually notified us that they will be sending the repaired board back. When it arrived we opened the box and tested the board caught everything on video, but exactly the same issue, there was a note in the box which I assume is a repair ticket suggesting you step on the board carefully! This is probably the only time we have had any good advice from them. So will be sending the board back and again asking for a full refund, will update Reviews.co.uk on how we get on. I have seen some positive comments on here and would suggest if your lucky enough to get a board that works delivered from stock then everything will be fine. If your unlucky and get a faulty board you will effectively be throwing your money away as this company will not care. Lastly, I also didn’t get a UK plug with the second board I brought.