Think the measure of any retail company is how they react to a customers need when things go wrong. In the case of UK Segboards in my experience this is where things go dramatically WRONG!!! You will see on this site lots of 5 star reviews as I did prior to my experience and I would say as long as you get a working board you will be just fine. Please read my review however as a warning in case anything is wrong with your board… Like a lot of people buying these Items I did quite a bit of research before purchasing a board… Issues with batteries and faults on these boards have been well documented so when I came across their (UK Segboards) website I must admit I was impressed with how they came across. I even had an online chat to discuss my requirements and all went great! I ended up going for a package (A hoverboard and Cart.) With the lead for the carts being 28-35 days and the Item being a Christmas present for my son I decided early was best and ordered the Item in October (Like our Christmas shopping done before we see December if possible.) The hoverboard arrived next day which was great! The cart was slightly delayed arriving at the end of their estimation (mid November) but all was there in good time and we could look forward to my son opening the two presents on Christmas day… Upon arrival of the items we had opened the boxes to check everything was in order but didn’t turn the board on until 2 days before Christmas – to check for charge on the board. Switched the board on - BOY WAS THE BLUETOOTH MESSAGE LOUD! But thought great we’ve had it a couple of months and the battery has held a charge. At this point I fully charged the board to make sure my son could have full use of the item on Christmas day – so we thought… Christmas morning and my son opened his presents – he was delighted with them… After breakfast we thought we’d have a little practice in the kitchen to get confident on the board… This is where it all started to go wrong… As my son tried the get on the board the board was very twitchy. I should point out that my son had been on friends boards once or twice so had a little bit of basic knowledge on how they work… At first I thought maybe he was maybe putting his feet on wrong then however the board started to move quite violently on its own… I switched the board off and looked at the instructions downloaded from the UK Segboards website… I thought maybe the issue was a calibration one so I followed instructions printed and everything seemed to work as per the instructions say so – lights flashed as they said they would etc… My son tried again, I had my phone ready in case it drove off on its own again – and it DID!!! Should point out that if you don’t own one of these boards they’re a pretty heavy piece of kit so when they drive off violently like this board did then you just hope nobody gets injured – thankfully nobody was near it, a door frame got clattered by the board and the casing of the board got scratched during this second attempt… Worst of all my Son couldn’t now play with his main Christmas present which was such a shame… Started to attempt to get in touch with UK Segboards on December 28th… With the Christmas period obviously you’d expect a delay, I sent a copy of the video via email and Twitter to see if they could help… The first few communications were really slow in getting a response as I said acceptable during the Christmas period. First Response from them outlined two methods to attempt to re-calibrate the board. Neither unfortunately worked. After waiting another 2 days for a response I was told to return the board to them – this was to be at my own cost as I’d had the board over 14 days, should point out that at this point the companies stance on this is correct in consumer law… However as I purchased a package the second part of which didn’t arrive until 28 days after the board arrived, therefore I’d never have been in a position to return the board free of charge – shame UK Segboards never took this into account… Anyway another 2 days were taken whilst I emailed them asking if they could recommend a courier – their response was ‘we can sell you a return pack for £12’ which I duly purchased on 6th January (Well over a week to get to this point.) I then had to get through to arrange the collection, again numerous emails & tweets were sent and the board was collected on 12th January – ANOTHER WEEK!!! I waited a week or so then I managed to get through on the phone and I was informed my board was being repaired and would be returned back to me on the 24th January and would be with me by the 25th. I was also told I’d receive a call or email confirming dispatch… Tuesday arrived – NO CALL OR EMAIL!!!! I called again on Wednesday and I was told that they’d look into it and call me back – RECEIVED NO CALL!!!! Tried 7 or 8 times to get through on Thursday, tried emailing, tweeting anything I could think of… At around 4pm on THURSDAY I received an email saying that there’d been a delay receiving parts and that I could now expect my board to be dispatched on the 31st January!!!! You can Imagine by this time I’m feeling a tad annoyed to say the Least… Managed to speak to somebody on Friday (After emailing them on Friday I actually missed a call from them – 1st time they’d tried to call me I must add) who I have to say was very Apologetic of the situation and he ensured me that he would personally ensure my sons board would be sent out on Tuesday the 31st January. We’re now at 5 WEEKS past Christmas remember folks… At this stage the customer services representative did offer to send me a skin for the board if he could get approval from his manager, a gesture I thought for all the inconvenience I’d suffered thus far… The 31st January duly arrived, received a standard text – so much for the personal touch. The board arrived on the Wednesday (1st February) – sadly no board skin arrived, hardly surprising after all the other false promises I’d received from the company. Upon opening the board initially seemed only to be working on one side – thought here we go again. A quick calibration and a more positive push with my sons toes after this seemed to get it started though.. I also built the Cart last night, very fiddly to do thanks to some interesting bolt locations and the straps that come with it seem to have the same ends on so they won’t attach the cart to the board. Think I’ll source alternatives locally which will be a bit more secure (other carts I’ve seen on the market supply straps with clips on rather than Velcro.) One last point, If UK Segboards reply to this review and try to say this is a one off… It’s not! when trying to resolve the situation I came across other buyers via twitter who’d had the same experience, had quite a good chat with one in particular. Also when collecting my board the courier said their company had collected a lot of these boards today!!! As I said at the start, get a working board and you’ll most probably be fine – personally I wish I’d had nothing to do with them!!!! If the reviews.co.uk website would allow for zero stars I'd have used that button - worst part is I felt I was lied to on numerous occasions. Photo's attached Show the extent of fun my son had with his main Christmas presents between 25th December and 1st February folks.. Be aware also of the companies other guises www.lovehoverboards.co.uk and www.gohoverkart.co.uk are part of the 'National Deals Ltd' trading names...