My initial experience with UK Segboards was poor, given that my Order ( order_5864 ) was placed in late October, and I had to chase up for any update, twice, after the previously advised date had passed and I'd had no further update; the first time told it should be around another 2 weeks until my order could be delivered, and the second time, 8th December, I was told my order *would* be arriving in the warehouse by 16th December, and would then be immdeaitely dispatched, and guaranteed to arrive before Christmas. I chased again on 17th December, still having not heard anything more, and was happy to hear that my order was being delivered the next day, and also happy to say that it was delivered! In terms of the product, it seemed to work fine (not had much chance to use it, as yet), although the instructions leave a little to be desired in terms of detail, and in quality of English, and perhaps should contain a warning that the *volume* of the announcement upon switching on (advising about synchronisation with Bluetooth) is *extremely* loud !! I also needed to charge up the device, after arrival, as well, but it looks extremely good, and works well, thus far. Overall, there were some problems on the delivery side, more communication about delays would have helped, and the instructions could do with a better English version, however .. the product itself is good, and at least arrived in time for Christmas, as a belated birthday /combined Christmas present.