Disgusting company. Disgusting company. Absolute waste of time Ordered a Segway and go kart attachment for my sons birthday. Segway arrived.. pretty standard Segway… not the extra robust model it was made out to be on their website. The go kart attachment didn’t not arrived. I had no correspondence to let me know this was not arriving. Waited a few days…. no go kart. Tried to call… wasted a lot of time on hold… every time my call was terminated at the other end. I emailed… no response. My sons birthday passed with no go kart. I then wasted another 25 mins on hold to the uk Segboards … finally got to speak to somebody. The call handler (Chris) then read me a lovely pre-rehearsed script about how the manufacturer had let them down and their poor head of sales had to fly to China too rectify error. The long story went on and on wasting more of my time! Ending in….. they didn’t have any go karts… I would have to wait another week before the new ones arrived…. No offer of refund or idea as to when after the 7 days I might get my go kart. Call handler then put me on hold for an unnecessary amount of time when I asked to speak to a manager… wasting even more of my day and infuriating me further… not great customer handling skills. To be told no manager is available and that my son could just use just the Segway so why doesn’t he do that…. Shock! I am now at the mercy of maybe receiving the product at some point in the future when company decided or not. Terrible company… average product. Why are they taking orders for products they cannot supply.