The first email regarding renewal (legal) was not personalised and I initially thought it was junk mail. Then I received the received another email for the property insurance. This I checked but there were errors. I sent a return explaining the necessary changes. I have received a total of 11 documents which I had to track across to ensure they had the correct information. This is time consuming, but I understand that it is important to check such documents. I did not understand why there were different costings either and still am not sure. I feel that the process needs to be simpler and the number of documents reduced. God help someone who is elderly!