Misleading delivery times and poor customer service! Recently made an order for items that were shown as being in stock ready for 1 day delivery. I placed an order and paid for guaranteed delivery for the next day as I needed this product by the end of the week. I then received an email about half an hour later saying they weren't in stock in the UK and would be delivered the following week. I immediately called their CS line, and was greeted by a pretty rude person who was intent on selling me a different size that wouldn't work. FYI their call center is not UK based so you get charged for this. I immediately went to their online chat and tried to cancel the order. They said they can't as it had already been dispatched. This was 13 minutes after making the order and not having received a dispatch notification that they always send, so it very clearly had not been dispatched in this time. Seems like they are just refusing to try cancel the order despite it being their own website showing misleading delivery times. I followed up with an email to them and their reply was that if I had contacted them immediately, I could have cancelled (which I did, and they didn't cancel it) but I would need to wait until they are delivered and return them at my own cost. I will be taking my business elsewhere now which is a shame as my company has used RS for a while now. There are plenty of component suppliers that don't lie about their stock levels and delivery dates in order to draw more business.