Very disappointed and frustrated with smile assured. I’ve still not recieved my refund from a dentist trip on the 16th Feb 2024 over 3 weeks ago. I’ve been paying monthly payments for my insurance for over a year and an half and have made only 2 claims for regular dental check ups under bands 1 for treatment. The claims portal doesn’t appear to work as I submitted my claim 3 times and they apparently still haven’t recieved it. I had to email the enquiries email to get any response and that has then gone ignored. I’ve submitted my receipt and screen shot of my bank statement to prove my payment as apparently they need your name on the receipt to prove it’s you? But my dentist just gave me a receipt for the treatment that was band 1. There is no communication, emails go ignored. I have called and emailed in order to get through to anyone and get passed through to different numbers, only to be told someone will get in contact. I get one email saying they need a name on the receipt to prove it’s me and after I send the photos again it has still gone ignored. I know it’s only £25.80 but what am I paying for if refunds arent processed? Very disappointed with the customer service so far and lack of support, forcing me to ring and email various contacts just to get ignored. I have another dentist trip today for preventative measures as Im going to work on a cruise ship for 9 months and want to make sure my teeth are in good health, but I’m already dreading the process of claiming this back. Very disappointed with the service so far and feeling scammed :(