Ordered a full property worth of flooring from the company, based on a delivery the following week (with a specific date chosen). Was then told two days before the delivery date that they don't have stock of the boards required and that they have revised the delivery date to nearly a month later, but they could offer alternatives. None of the alternatives were acceptable (all very different from what was ordered), so they then advised it would be up to 5 days for a refund. This is totally unacceptable given the timeframes for the refurbishment. Total waste of time and more than 6 email chains and multiple phone conversations to get to the point of cancellation. Would not recommend this company.