after having no UFH for 2 years i finally got around to getting it fixed, i called a few companies but never really got anyone that i felt could actually fix the problem, then i called UFH and spoke to Vicky who was polite knowledgable and assured me they could fix the problem as it was what they did all day everyday, not cheap but i was confident, the date fixed Brad showed up and after introducing himself i felt straight away he knew his stuff, within 5 minutes he had eliminated one problem and moved onto the next, worse nightmare it was under a ceramic tile, but he pinpointed the exact place and cleanly removed the tile and there it was a broken wire, which he duly repaired, and after testing the system which was working perfectly, he cleaned up and left no mess whatsoever, brilliant!, i cant praise this company enough for their work ethics and professional manner. It's nice to get a company that talks the talk, and walks the walk, well done UFH. T Marks Surrey