I am so glad to have been recommended this company to me. From the initial contact to the repair, my experience has been impeccable. My first contact was with Vicky, who was excellent and very helpful. She understood the issue and talked me through the process of what would happen. A lot of the times you get back office staff telling you how amazing their service is and then the execution of the service is poor, but not with Vicky. She clearly knows what she is talking about and gave me assurance there was a high chance they would fix my UFH. She even worked with my tight timescales, moving appointments around to suit me. On the day I was kept updated with Doug's arrival, which was amazing. Doug arrived who asked me questions about the install before starting to ensure that he didn't start an unnecessary job and would save me money. I asked Doug to proceed and he vey quickly identified the issue whilst singing Luck Be A Lady and I certainly needed luck. Doug was efficient, resolved the issue and resurrected my UFH, which I was close to giving up on. I can't fault this company, my only wish was that they did installs and had installed my flooring, as they are trustworthy and are true specialists of electric UFH systems.