From the first communication with Vicky to Doug the engineer leaving us with a working electric underflooring heating system the level of service and communication was excellent. We had been through some building work over a year ago that damaged the existing UFH a repair was done by the electrician and it appeared to be all good but after the self-levelling and Amtico flooring had gone down it never worked. We were left with a very big space with little heating which caused us to purchase an oil-filled electric radiator (£250) while we waited for our builder to make recommendations.. which never came and we were left to our own devices. While the summer came and went and the heating was not needed it was a non-issue but the recent months of cold weather forced an alternative solution. I searched online and being honest UFH repair services are not that easy to find, the first call I made said they could do it but never called back. I then found UFH services and the whole process took less than 3 weeks. From working with Vicky in the office to meeting Doug at our property the level of service and communication was brilliant. Doug quickly established the fault which unbeknown to us was not what we thought, it seems our builders had stuck a nail through the mat in a different location to where we had to repaired previsouly. So that was quickly fixed but the machine showed another issue that pointed to the the repair. Doug fixed that and then made good the floor for our floor to be relayed. After Doug had finished the floor he replaced our thermostat as well with a simple-to-use system to replace our faulty one (LCD damaged). We now have a working system again and have been delighted with UFH and I would without hesitation recommend them to anyone suffering from a faulty electric UFH system.