When our underfloor heating broke down, we were really feeling gloomy. We feared that a few of our lovely tiles would have to be dug up and we could hardly face the prospect. We set out to find a repairer and discovered that it is a pretty specialist area. There are few if any people doing this apart from UFH. We also discovered that fixing underfloor heating is the builder equivalent of an MRI scan combined with keyhole surgery!!. Unfortunately, the need for specialist equipment can’t be avoided. You need the ability to put power through what might be a dead electrical system and an appropriate heat seeking camera good enough to penetrate floors and tiles. This is a job for those in the know. When we had out quote from Vicky we took a bit of an input of breath – It seemed a lot – particularly as it might involve smashing a couple of our lovely tiles. However, it’s something that needs gritted teeth. After a bit of debate, we went for it. UFH are very efficient. Vicky is a no nonsense lady and tells you exactly what is happening and there is also good stuff on their website. One thing I would suggest to anyone embarking on this journey is to renew the thermostat before calling out repairers. If you are lucky, it is a duff thermostat which is cheap to buy and a diy job to change – It wasn’t the thermostat in our case. Doug the engineer quickly detected the fault– I locked my wife in an outhouse while the tiles were being smashed and lifted!! I thought I might need to call 111 for her at one stage!! The problem turned out to be a breakdown of wiring in 2 places –. The repair took some time and a lot of detailed testing. Once fixed we were pleasantly surprised that in fact it is possible to remove tiles and replace them fairly easily. In our case we had the devil of a job to find a match (we had bought the house with the tiles down) eventually we found a match but the sizes were obsolete, however tilers can cut any tiles so that’s what has been done. In the end it’s fine. This is not a road for the faint hearted, but it is the only way to effect a repair. UFH are the professionals and have the equipment – no brainer to use them. I also have the feeling that if things go wrong in the future UFH are a respectable outfit and will come out and sort it out. I haven’t had to do that yet – but I feel comfortable about it.