I had a phone call from someone at udrive regarding my additional driver and they stated hey was unhappy to insure this person. We discussed my options and was decided that they would call me back in 4 days. This did not happen in fact they informed me that they had cancelled my insurance with no notice! I called them to find ou what went wrong as I was suppose to get a call back not just a cancellation which would effect my policy’s moving forward plus I now owe £300 I was only insured for a month! I stated the calls are recorded so I invited her to Listen to the call and see in fact I was suppose to be called back. She said she’d look into it and call me back. She didn’t. Then I received a call chasing the £300. I explained to Shanice the situation she apologised for my position and promised she’d call me back within the week. She did call back the next working day stating their mistake that the debt had been cancelled. What an amazing lady! She was understanding, let me moan and then got into action to get into a solution. I’d give shanice 5 stars for sure!