Having bought electricity from them successfully for about four years, I was lulled into a false sense of security, believed they were offering a good deal and agreed there and then. Feeling uneasy I cross checked the price, wow, way too expensive. They only quoted the Direct Debit discounted price, when the written confirmation arrived I was not happy. Thank the lord they are incompetent and had changed the agreed 24 month contract to 39 months. After extended waiting and many phone calls they finally agreed to cancel the contract. STEER WELL CLEAR OF THIS DODGY BUNCH.