This happens to me weekly and frankly I'm sick of it. At least fifty percent of my orders are not executed correctly. This morning I placed an order for breakfast with McDonald's. When I was ready to check out I noticed that the breakfast sandwich I had ordered for myself was on promotion so it was free. I removed the sandwich from my order and selected the free sandwich. When my order arrived my sandwich was missing although the rest of my family received their selections. I called Uber eats and reported it. I stated that I still wanted my breakfast and asked that they have someone deliver my food and complete the order. I was told that wasn't possible but that they would credit me the four dollars for the sandwich along with an additional five dollars for a total of nine dollars and some change. I asked the woman if she had credited enough to pay for them to deliver my sandwich and she assured me she had but I knew better. I know that the lower the bill the higher the fees and reordering that sandwich would cost me $13.80. I called back and explained this to the woman on the phone. I said I didn't feel I should have to put anyo more money out especially for fees when I already paid them once this morning. She put me on hold then came back and said since the sandwich was on promotion and free they weren't going to cover it. I said had I known I wouldn't get my breakfast I would have paid for the F-ing sandwich but that wasn't the point. She said all they allowed for this mistake was a five dollar credit but the woman I spoke to the first time said they go up to ten dollars which is correct. I know because they screw my orders up weekly. So now if I want my food I have to once again open my wallet to pay Uber for a service I just paid for and didn't receive and I have to come up with another tip for the new driver who will redo my order. Being disabled I get a mere $600 per month. I don't drive and much of the time have trouble walking or even standing which is why I use their service in the first place. It's expensive and difficult to afford when they do the job right. When they don't and I have to pay twice I usually end up going without while they keep my money for a job they didn't complete. They don't seem to take responsibility for their mistakes and I end up paying for it. Real good customer service right?