I initially got in touch with tuin, for bespoke log cabin, on 16th May sending my plans and specifications that wanted. Got a costing through on 19th June, paid the £100 deposit for the plans, eventually got the plans on 3rd September which have got the wrong log thickness on them. Have sent an email with URGENT on it as it is their error, no response, tried ringing, left on hold for 5 mins then told it would be quicker to email. On average it's take 3 weeks for a response from them via email. I wish I'd never ordered from them now, but the concrete slab was laid at the end if May!!!! I never dreamt it would 16 weeks & counting